Field Support Engineer
Provide hands-on technical support and coordinate demonstrations for Immersive Wisdom's remote collaborative ops center platform used by DoD customers in Okinawa.
Immersive Wisdom, provider of a leading remote collaborative ops center platform for DDIL environments, is seeking an Okinawa, Japan-based Senior Field Support Engineer (existing TS security clearance required) to join our growing organization. You will work closely with existing customers, potential customers, and our broader team, driving the continued technical and operational success of Immersive Wisdom's software platform.
The Role
- Provide hands-on active technical support for key expanding programs, assuring operational success and customer satisfaction
- Collaborate and communicate on a continuous basis across Immersive Wisdom support, software development, and operations teams
- Coordinate and deliver targeted technical demonstrations, presentations, and updates to key customers and stakeholders
- Drive technical strategy and customer relations by soliciting, capturing, and executing upon client feedback
- Actively and continuously identify areas of improvement across business, technology, and mission support
About Immersive Wisdom
Immersive Wisdom® offers a remote collaborative ops center platform for distributed & disaggregated operations that allows geographically dispersed personnel to effectively work together and act without having to be physically present, even in severely bandwidth-limited environments, using existing desktops and laptops. Please see www.immersivewisdom.com for more information.
Requirements
Requirements and Qualifications
- Active TS/SCI Security Clearance
- Current operational experience with DoD customer mission sets
- Deep hands-on experience with DoD data sources and systems
- Effective communication skills with the ability to listen, understand, educate, and influence
- Willingness to travel
- Experience with geospatial and collaboration technologies a major plus
Additional Info
Who May Apply
To be considered for this position, you must have an existing TS clearance, be based in or near Okinawa, Japan and have deep technical experience working with the Department of Defense.
Security Clearance
Top Secret/SCI clearance required.
Special Commitments
Veteran commitment.
Skills & Keywords
Senior Construction Equipment Mechanic
Provide cradle-to-grave maintenance and logistics support for U.S. Air Force War Reserve Materiel (WRM) and Rapid Airfield Damage Recovery (RADR) vehicles and equipment at Kadena… See More
Logistician
Provide contractor support for hull, mechanical, electrical, combat systems, aviation, data, cyber, and information systems to plan modernization, analyze performance, and sustain… See More
Intelligence Operations Integrator (OCONUS)
As a Field Service Representative Analyst, you will train and mentor intelligence analysts on the Palantir platform, troubleshoot technical issues, and develop new use cases while… See More
Operations Analyst
Provide technical contractor support to SEA 21 in hull, mechanical, electrical, combat systems, aviation, data, cyber, and information systems for ship modernization, maintenance… See More